Neya Lisboa Hotel

Politique de Cookies

Cookies policy

Pursuant to EU Regulation 2016/679 of the European Parliament and of the Council of April 27th, 2016 (General Data Protection Regulation, hereinafter "GDPR"), the company owner of Azad, Sociedade de Investimentos
Turísticos e Hoteleiros, Unipessoal, Lda, Taxpayer no. 508774942, located at Rua D. Estefânia, 71-77, Lisbon, 1150-132 (hereinafter referred to as "COMPANY") hereby declares the following:

Cookies definition

Cookies are small text files that websites send and register on your computer or mobile device when you visit them, which are re-transmitted to the same websites on a next visit. Thanks to cookies, the website remembers user actions and preferences (such as login data, chosen language, font size and other display settings, etc.) so that they are shown again, when you re-visit that website or browse from one page to another. Cookies are thus used to perform computer authentication, session monitoring and information storage about user access activities and may contain a unique identification code that allows monitoring of user navigation within the website itself for statistical or advertising purposes. While browsing a website, you may also receive cookies from websites or web servers on your computer or mobile device other than those you are visiting (called "third-party cookies"). Some operations cannot be carried out without the use of cookies, which in some cases are technically required for the website operation.

Types of cookies

There are several types of cookies, depending on their characteristics and functions, and these can remain on the user's computer or mobile device for different periods of time:

  • Session cookies –are automatically deleted when the browser is closed;
  • Persistent cookies –remain on the user's equipment for a pre-determined period.

 

According to Portuguese legislation, the use of cookies does not always require express consent by the user.

In particular, "technical cookies" do not require such consent i.e. those used with the sole purpose of transmitting communication through an electronic communications network, necessary to provide the service requested to the user. . In other words, these are crucial for website operation or necessary to perform activities requested by the user, namely: "cookies analytics" used directly by the website administrator to collect aggregated information about the number of users and how they visit the website; session cookies (to be authenticated); functionality cookies that allow the user to browse according to a series of selected criteria (e.g. language, products selected for purchase) with the purpose of improving services provided.

For "profiling cookies" i.e. those designed to create user profiles and used to send advertising messages in accordance with preferences expressed by the user while browsing the Internet – the user's consent is required. The website uses the following cookies that can be cleared, with the exception of third party cookies for which the user must refer directly to the respective marking and clearing methods of the respective cookies, indicated through links:

Types of technical cookies

We show here a description of the technical cookies generally used by web platforms:

  • Session cookies - necessary for website operation or to enable the user to access content and services requested.

  • Cookies analytics –used to understand how the website is used by users. No information is collected regarding the identity of the user, nor any personal data as the information is treated in a general and anonymous way.

 

  • Functionality cookies - used to activate specific website features and several selected criteria (e.g., language, products selected for purchase) in order to improve services provided by the website.

 

  • Profiling cookies - used to send advertising messages according to the preferences expressed by the user while browsing the Internet.

 

  • Third-party cookies – cookies related to websites or web servers other than the COMPANY, used for the purposes of these third parties, including profiling cookies. It is necessary that those third parties, listed below with their respective links to their privacy policies, are independent holders regarding the treatment of data collected through cookies served by them; therefore, the user should consult their personal data treatment policies, information and consent forms (marking and clearing their respective cookies).

 

In addition, it is also worth noting that the COMPANY does what is reasonably required to be able to monitor cookies in its website. They are updated regularly on the target page in the link indicated below, where we give transparent information about cookies sent directly by the COMPANY and their purpose, as well as the specific reference to cookies sent by third parties through our website.

As previously mentioned, the COMPANY assigns to third-party cookie-providers the responsibility to provide a privacy statement and obtain user consent. This responsibility refers not only to the cookies that third parties send directly, but also to any additional cookies’ that are sent through our website due to use of services which that such third parties benefit from. Regarding these cookies, sent by service providers of these third parties, the COMPANY cannot exercise any control and is unaware of their features or purposes.

 

The following information links about third-party cookies are provided below:

Google

Guestcentric

Doubleclick

Tawkto

Tripadvisor

 

Specific cookies used on the platform

The following table specifies the cookies sent by the COMPANY through its web page:

Cookie Name and Cookie Technical Name

Functionality and Purpose

Provider

Persistence Time

PHPSESSID

Maintains the session running while browsing between web pages

Guestcentric

Session

TS#

Preserves user information for marketing purposes

Guestcentric

30 days

Simpleab-index

Test A/B

Guestcentric

2 months

cookietest

Website Customization

Guestcentric

Session

_gc_tmstp

Session Management

Guescentric

Session

TawkConnectionTime

Online chat support tool

Tawkto

Session

Tawk_55d60a87fb34b9810657e9e2

Online chat support tool

Tawkto

6 months

__cfduid

Online chat support tool

Tawkto

1 year

__tawkuuid

Online chat support tool

Tawkto

6 months

_utm.gif

Preserves browser and mobile device information

Google Analytics

Session

_utma

Preserves information about the number and dates of visit

Google Analytics

2 years

_utmb

Calculates the start of the visit to the web page

Google Analytics

Session

_utmc

Calculates the end of the visit to the web page

Google Analytics

Session

_utmt

Calculates access speeds to the web page

Google Analytics

Session

_utmz

Collects routing data from user pages, search engine type, clicked links, and search terms used

Google Analytics

6 months

_ga

Records a unique user ID that is used to generate statistical data

Google Analytics

2 years

_gat

Calculates order speeds to the web page

Google Analytics

Session

_gid

Registers a unique user ID that is used to generate statistical data

Google Analytics

Session

Collect

It collects the type of device and browsing behaviour, the different devices used and marketing channels

Google Analytics

Session

CommLCT

Transmits visitor information for ranking purposes

Tripadvisor

Session

r/collect

Collects user demographic information for remarketing purposes

Doubleclick

Session

GCShoppingActivations

<GCID>_BEST_RATE_GUARANTEED

Shows a pop-up window that refers to the website's booking engine

Guestcentric

10 minutes

GCShoppingActivations

<GCID>_LAST_RESERVATION

Shows a pop-up window that refers to the website's booking engine

Guestcentric

10 minutes

GCShoppingActivations

<GCID>_LAST_RESERVATIONS

Shows a pop-up window that refers to the website's booking engine

Guestcentric

10 minutes

GCShoppingActivations

<GCID>_LAST_WEEK_STAYS

Shows a pop-up window that refers to the website's booking engine

Guestcentric

10 minutes

GCShoppingActivations

<GCID>TODAY_BEST_OFFER

Shows a pop-up window that refers to the website's booking engine

Guestcentric

10 minutes

GCShoppingActivations

<GCID>_BEST_RATE_GUARANTEED

Shows a pop-up window that refers to the website's booking engine

Guestcentric

10 minutes

GCShoppingVisits

<GCID>

Visitor counter for the selling tool

Guestcentric

1 month

GCShoppingVisits

<GCID>_EXIT

Cart Recovery

Guestcentric

1 month

Cookie-related settings

The user can make a choice regarding the receipt of profiling cookies. Non-consent regarding the indicated cookies (profiling cookies) will not affect the operation of the website. You may block or delete (in whole or in part) technical or functionality cookies through specific functions of your browser. Users must be informed that absence of consent towards technical or functionality cookies will disable website access, making its contents and services impossible to use. Inhibiting functionality cookies may mean that some services or certain functions of the website will be unavailable or not work properly and you may be required to change or manually enter some information or preferences each time you visit the website.

In turn, the choices made by the user regarding website cookies will be registered in a proper cookie. However, this cookie may not work properly under some circumstances; in these cases, it is recommended that you exclude non-appreciated cookies and inhibit their use through your browser settings.

User preferences regarding cookies will be reset if multiple devices or browsers are used to access the website.

 

Viewing and modifying cookies through your browser

You may select which cookies you intend to authorize through proper procedure provided in the page referred to in the preceding link regarding the detailed information about cookies sent by the COMPANY, as well as allow, block or exclude (in whole or in part) cookies through specific functions of your browser.

For more information about cookie settings and preferences, follow the specific instructions in the following browsers:

VeriSign Secured, McAfee Secure, W3C CSS compliant
GuestCentric - Hotel website & booking technology

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